01
Gorgias
Gorgias combines an intelligent AI Agent that resolves tickets autonomously with deep Shopify integration, allowing support agents to manage refunds, cancellations and order edits directly from ticket threads.
95.0
Gorgias leads with AI-powered autonomous ticket resolution and deep Shopify order management, ideal for growth-focused stores. Tidio suits small teams wanting chat-first support with strong AI automation, whilst Zendesk serves enterprise brands requiring scalability and multilingual capabilities.
RANKENTRYSCORETRENDFROM
1
GorgiasAI Agent can resolve tickets autonomously and agents can refund, cancel or edit orders directly from ticket view.95.0NEW$10 per month
3
ZendeskEnterprise-ready platform trusted by Airbnb, Uber, Shopify and Slack with robust ticketing and scalable workflows.88.0NEW$55/agent/month
4
FreshdeskKnown for strong automation via Freddy AI, omnichannel support and workflow customisation across email, chat, phone and social channels.85.5NEWFree
5
Help ScoutBeacon widget embeds on Shopify stores and suggests relevant articles before customers open a conversation.82.0NEW$20 per user/month
6
RichpanelSelf-service Customer Portal lets shoppers track orders, initiate returns and process exchanges independently.79.5NEW$99/month
7
GladlyOrganises every interaction as a single lifelong conversation thread spanning voice, email, SMS and chat rather than tickets.77.0NEW$15/agent/month
8
eDeskAI Agent resolves over 70% of routine inquiries and consolidates Shopify Plus data with 200+ global marketplaces.75.5NEWCustom pricing
9
DelightChatConnects unlimited team members and Shopify stores across WhatsApp, Instagram, Facebook, email and live chat.75.0NEW$49/month
10
HappyFoxNative asset management for hardware and software plus ITIL workflows and strong SLA controls.74.0NEW$26 per user/month
CURATED · UPDATED REGULARLY
The ranking, in detail
02
Tidio
Customer service software with live chat and AI
Tidio combines live chat, ticketing and AI-powered chatbot capabilities, with Lyro AI capable of solving up to 67% of customer problems automatically whilst maintaining seamless handoff to human agents.
91.5
03
Zendesk
Complete customer service solution
Zendesk is a mature, scalable ticketing and support platform trusted by global brands including Airbnb, Uber, Shopify and Slack. It offers robust customisation, multilingual support and enterprise-grade features.
88.0
04
Freshdesk
Delightful customer service software
Freshdesk provides broad omnichannel coverage across email, chat, phone and social media with strong automation through Freddy AI and flexible workflow customisation at accessible pricing.
85.5
05
Help Scout
Customer service software made for people
Help Scout focuses on building meaningful customer relationships through a clean, intuitive interface. Its Beacon widget embeds on Shopify stores with intelligent article suggestions before conversations open.
82.0
06
Richpanel
Self-service automation platform for e-commerce support
Richpanel empowers customers to resolve issues independently through a self-service portal, allowing shoppers to track orders, initiate returns and process exchanges without agent intervention.
79.5
07
Gladly
Relationship-focused support platform
Gladly organises every customer interaction as a single lifelong conversation thread across voice, email, SMS and chat, prioritising personalised relationships over transactional ticket-based support.
77.0
08
eDesk
Multichannel support for Shopify Plus merchants
eDesk consolidates support across Shopify Plus with over 200 global marketplaces, featuring an AI Agent that resolves more than 70% of routine inquiries across integrated channels.
75.5
09
DelightChat
Social-first helpdesk for D2C brands
DelightChat enables D2C brands to manage customer queries across WhatsApp, Instagram, Facebook, email and live chat with unlimited team members across unlimited Shopify stores.
75.0
10
HappyFox
HappyFox offers unlimited tickets at affordable per-user pricing, with native asset management, ITIL workflows and strong SLA controls suitable for businesses managing multiple brands.
74.0
Not on this ranking?
Positions 1, 2 and 3 are available to buy for twelve months. Everyone below moves down a place, and the bottom entry comes off.
Frequently asked questions
Which help desk is best for small Shopify stores just starting out?
Tidio and Gorgias are excellent starts. Tidio from GBP16/month offers chat and AI chatbot, solving 67% of issues automatically. Gorgias at GBP7/month provides deeper Shopify integration with autonomous ticket resolution, making it ideal for stores prioritising order management efficiency.
What's the difference between ticket-based and conversation-based helpdesks?
Ticket-based systems (Zendesk, Freshdesk, Help Scout) organise each customer issue separately for efficiency. Conversation-based systems like Gladly create a unified lifelong customer thread across all channels, prioritising relationship continuity. Choose tickets for high volume, conversations for personalised support.
Do these help desks include AI automation?
Yes, most include AI. Gorgias and Tidio lead with autonomous resolution (over 67-70%). Freshdesk offers Freddy AI, Gladly includes basic AI, whilst Help Scout focuses on self-service suggestions rather than automation. eDesk and DelightChat have AI but less emphasis. Consider AI resolution percentage when evaluating.